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Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ?
Contact our customer support.
How do I place an order?
Ordering on Jockey is super easy:
1. Add your desired items to the shopping bag.
2. Click the bag icon to review and proceed.
3. Click 'Place order' after reviewing your selection.
4. Enter your name and email for order processing.
5. Provide accurate shipping information.
6. Choose your preferred payment option.
7. Securely input your payment information and wait for order confirmation.
Post successful authorization of your payment, the order number is readily available on the 'Thank You' page. You also get an email and SMS with details about order confirmation.
How do I know if my order has been placed successfully?
Can I return undergarments ?
To uphold stringent hygiene standards, we do not accept returns products falling under the innerwear category are also not are not eligible for returns.
How do I choose the correct size?
Click on the \Size Chart located just below the size options on the product page. It leads to a dedicated size chart which has a list of pre-defined sizes based on the type of product.
How do I know if my order has been placed successfully?
It takes 24-48 hours to process and dispatch any package. External factors such as public holidays, weekends, and any other unforeseen circumstances, including force majeure events, may contribute to potential delays.